Sash FAQ – Your Questions Answered
Sizing & Measurement
What is the standard sash length?
Our sashes are cut to a standard pageant length of approximately 34" (unfinished). The finished, wearable length from shoulder to hip is typically 32" inches depending on how it is draped. We make sashes in any length imaginable to ensure the best look for you. If you need a custom length, that is not one of the options, note it in the Order Notes at checkout.
How wide are your sashes?
Standard sashes are 4 inches wide. Wider or smaller options may be available — contact us before ordering if you have a specific requirement.
Wording & Lettering
Is there a character limit for sash text?
We recommend 25 characters or fewer per line (including spaces) for optimal readability. Longer titles can be accommodated in a smaller font size — we will note this on your proof so you can approve before production begins.
Can I have multiple lines of text?
Yes. Most sashes include 1–3 lines. Additional lines reduce the individual letter size, so keep each line concise for the best visual impact.
What fonts are available?
We offer a selection of script, block, and serif lettering styles. Our most popular options are a classic competition script and a bold block letter. If you have a font preference, mention it in your order notes and we will do our best to match it or suggest the closest available option.
Attachment Options
Do your sashes use magnets or pins?
All our sashes are made with our patent-pending enclosed magnets by default. No more searching for pins or poking holes in expensive clothes or yourself.
What if I need a sash without magnets?
Yes of course, just click that option.
Proofs & Approval
Will I see a proof before my sash is made?
Yes — a digital proof is prepared for every personalized order. You will receive it by email within 1–3 business days of placing your order. Production does not begin until you approve the proof in writing (reply to the email or use the approval link provided).
How many rounds of revisions are included?
Two rounds of revisions are included at no charge. Additional revision rounds may incur a small design fee.
Production Time & Deadlines
How long does production take?
Our standard processing time is 10–15 business days after proof approval. This does not include shipping transit time. We recommend ordering at least 4 weeks before your event date to allow comfortable buffer for proofing, production, and delivery.
Do you offer rush production?
Rush requests are considered on a case-by-case basis depending on current production volume. Contact us before placing your order to confirm rush availability and any applicable fee. Rush orders that cannot be accommodated will be produced on the standard timeline.
What counts as a business day?
Business days are Monday through Friday, excluding US federal holidays. Orders placed on weekends or holidays enter the queue on the next business day.
Returns & Exchanges
Can I return a personalized sash?
Because every sash is made to order with your custom wording and colors, we are unable to accept returns or exchanges on personalized items unless there is a production error on our part. If your sash arrives with a defect or does not match your approved proof, contact us within 7 days of delivery and we will make it right at no cost to you.
What if I made a mistake in my order?
If you catch an error before approving your proof, simply request a correction during the revision process — no charge. If the error is discovered after proof approval, a remake fee may apply. Please review your proof carefully before approving.
Event-Specific Questions
I have specific requirements for my pageant, rodeo, or competition. Who should I contact?
Every event is a little different! For event-specific questions — such as required colors, logo placement, sponsor text, or coordinating multiple sashes — please send us a message before ordering. We are happy to work with event coordinators and directors to ensure everything meets your organization's standards.